Employment and Assistance Worker (Victoria)
https://search.employment.gov.bc.ca/cgi-bin/a/highlightjob.cgi?jobid=18133
Employment and Assistance Worker
Community Program Officer R15 (EAW) Growth
Salary $21.9880 - $27.9296 hourly ($1,539.16 - $1,955.07 bi-weekly)
The Ministry of Social Development and Social Innovation (MSDSI) is currently accepting applications to fill multiple full-time permanent positions in Victoria.
Successful applicants must have high-level customer service skills, excellent computer knowledge and be willing to work in any of the following possible work environments:
• Open office concept - (cubicle environment)
• Telephone Contact Call Centre
• Face to face front service counter
At a Glance --
Employment and Assistance Workers (EAWs) play an important role in people's lives. If you are results focussed and enjoy working in a fast-paced service oriented environment, the role of the EAW with the Ministry of Social Development and Social Innovation may be the next step you are looking for in your career.
EAWs collect, verify, record and process forms and documents, and determine eligibility such as applications for programs and services in accordance with established regulations, policies and procedures, using specialized computer databases, records management and case management systems.
Individuals working in this position conduct a wide range of administrative procedures and computer focussed tasks. They should have strong organizational and time management skills, as well as good keyboarding and computer skills. In addition, strong communication and interpersonal skills are required. Conflict resolution skills are an asset in this challenging position when working with sensitive situations and distressed clients facing personal crisis.
Working Conditions --
EAWs work a 35-hour workweek, during the day in an office environment; however, some may work in a front line service (face to face) or contact centre (over the phone) work environment. EAWs use standard office equipment such as computers, and a multifunctional device that incorporates a printer, scanner, photocopier, fax and e-mail. Their work is oriented to interacting with people (i.e. co-workers, clients and the community), and conducting various administrative processes. Excellent computer and keyboarding skills is mandatory to succeed as an EAW.
EAWs may also work in environments that have busy peak times, dealing with the demands of serving many clients in quick succession. Individuals must therefore be able to prioritize and multi-task. They must draw on their good interpersonal skills to navigate difficult interactions with culturally diverse clients. EAWs communicate the purpose of employment and assistance programs and services and apply policies to individuals in a clear, polite, professional and culturally sensitive manner. EAWs determine eligibility and approve or deny applications for programs/services based on client needs, personal issues, resources, financial circumstances and employability. EAWs also ensure clients are aware of alternative resources.
Location --
Victoria has two Employment and Assistance offices, one located in Saanich and the other downtown. Victoria has specialized service areas, which may include exclusively processing service requests (primarily computer focussed tasks), conducting in-depth interviews, serving a high volume of clients in-person (front service counter), or providing services by phone in a Call Centre setting. Successful candidates may be placed in a different office than where originally trained and rotate working in the different service delivery settings.
Learn More --
If you feel the EAW role is a good fit for you, please apply immediately as we are processing applications. For complete details on this opportunity, please review the attached job profile and to learn more about this rewarding role, please visit our website. You can also view an EAW profile on YouTube.
Applications may be considered for other similar current and future vacancies, including permanent and/or temporary positions in various locations. An eligibility list may be established. A criminal record check may be required. Preference may be given to internal applicants.
Please Note: Applicants who re-apply within 6 months of an unsuccessful EAW online test will not be eligible to re-write. Applicants who re-apply within 6 months of an unsuccessful EAW final assessment (i.e.: interview and/or reference check) may not be eligible for further consideration.
HOW TO APPLY:
Do not submit a cover letter with your application as it will not be reviewed. Please ensure your resume has all the information applicable to this competition.
***Only applications submitted using the BC Public Service Recruitment System on this website will be accepted.***
Please visit the Frequently Asked Questions page for tips on creating or updating your profile, searching for job opportunities and applying to other postings.
For technical problems, please email
BCPSA.Hiring.Centre@gov.bc.ca.
As part of the application process you will be prompted to fill out a questionnaire which includes willingness statements that reflect the nature of the job and must be completed in order for your application to be considered. You will not be able to go back at a later time to complete the questionnaire so please allot up to 20 minutes to fill it out after submitting your resume.
Please be sure to read and review the information on the Employment and Assistance Worker website.
The BC Public Service is committed to diversity and inclusion in our workplace. As part of that commitment, we welcome and support diverse talents throughout our organization. For more information on how diversity works in the BC Public Service, please visit our diversity page.
I certify that all information submitted is true, complete and correct. I understand that any information provided by me in my application, any assessment documents or processes and/or an interview that is found to be false or misrepresented in any respect, may eliminate me from further consideration for employment or may result in my dismissal.
Qualifications:
In order to be considered for this position your resume must clearly demonstrate that you have the following:
Education and Experience:
• High School graduation or equivalent. Post secondary education in social services field preferred.
• Experience delivering customer service in a high volume, fast paced, rapidly changing environment in an in-person or phone service centre. (Minimum 5 years experience preferred).
• Demonstrated computer experience using a wide range of applications and programs, specialized databases, records management and case management systems. (Professional experience preferred).
• Experience determining client eligibility for programs and services. (Minimum 5 years experience preferred).
• Experience providing services to diverse people with multiple barriers to employment, such as persons with disabilities, persons with substance abuse and/or mental health issues, and/or cultural, gender or socio-economic issues on a daily basis in a high stress work environment. This may also include exposure to hazards from frequently working around clients in crisis. (Minimum 5 years experience preferred).
• Data entry experience required. (Intermediate experience preferred).
Successful completion of security screening requirements of the BC Public Service, which may include a criminal records check, and/or Criminal Records Review Act (CRRA) check, and/or enhanced security screening checks as required by the ministry.
Applicants who move forward in the process may be assessed on the following:
Knowledge, Skills and Abilities:
• Effective verbal and written business English skills.
• Demonstrated ability to multi-task (e.g. speak to clients, review documents, type notes in the computer, and verify accuracy and completeness of data entered at the same time).
• Demonstrated ability to work in a highly computerized/technology driven workplace.
• Ability to enter data into a database quickly and accurately while speaking with clients.
• Ability to complete income assistance calculations involving addition, subtraction and pro-rating.
• Ability to interpret and apply legislation related to the job.
• Ability to organize workloads, set priorities and manage work time.
• Ability to adapt and work effectively in a high volume, fast paced, rapidly changing environment in an in-person or call centre.
Competencies:
Decisive Insight
Flexibility
Information Seeking
Listening, Understanding and Responding
Organizational Commitment
Results Orientation
Service Orientation
Teamwork and Co-operation
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